Support
INTRODUCTION
24/7 Support for Riders and Drivers
At VynRide, your safety, comfort, and satisfaction are our priority. Our dedicated support team is available around the clock to assist you with anything—from trip issues to account help, payments, lost items, and safety concerns.
Whether you are a rider or a driver, this page gives you easy access to all the help you need.
1. In-App Help Center
Access instant solutions inside the VynRide or VynDriver app.
- Report a trip issue
- Request a refund
- Retrieve lost items
- Update account details
- Contact support agents
2. Live Chat Support
Use our in-app support chat to speak with an agent in real time.
Need Assistance with Your Ride?
We help with:
- Incorrect fare or payment issues
- Lost items
- Driver disputes or concerns
- Account login or profile problems
- Safety or emergency reports
- Promo code or voucher issues
Lost an Item?
Go to Menu → Trip History → Report Issue → Lost Item, or contact us directly.
Trip Safety
If you feel unsafe or encounter an emergency, use: In-App SOS Button, Emergency contacts, or Share-Trip Feature. Our safety team will respond immediately.
Dedicated Help for VynDrivers
We support drivers with:
- Account verification issues
- Document uploads or renewals
- Trip disputes
- Earnings and payout questions
- App technical issues
- Safety concerns or rider misconduct
Driver Earnings Support
If you notice incorrect earnings or missing payments, our finance team will resolve it quickly.
Driver Onboarding
New drivers can receive step-by-step guidance.
drivers@vynride.com
Your Safety Comes First
Our Safety Response Team is available 24/7.
Contact us immediately for Suspicious behavior, Vehicle safety concerns, Emergencies during trips, Inappropriate conduct, or Violations of community guidelines.
Common Issues We Can Help With
For Riders
- Card or mobile money payment not working
- Wrong pickup or drop-off location
- Driver canceled / didn’t show
- App not loading
- Promo not applying
For Drivers
- Trip acceptance not working
- GPS or navigation errors
- Difficulty going online
- Earnings disputes
- Rider cancellation issues
General Support
Driver Support
Business & Partnerships
Emergency Safety Line
+233 591 92 0081
Help Center Resources
Guides Available in the App:
We Are Always Improving
We value your feedback. Every report, suggestion, or complaint helps us build a better, safer, and more reliable system.
If you have ideas to improve VynRide, send them to us.
